FAQs

I purchased an e-course. How do I access the content? // Once an e-course is purchased, you can access it by logging into my site via the person icon at the upper right (next to the shopping bag icon). Make sure to use the same email you used at check out. Once logged in, you will see a "My Downloadable Files" button. Click on that to access both your supplies pdf and to view the embedded video which can be viewed an unlimited number of times as long as you are logged in. Please note that if you purchased the "E-Course Gift Card", that is a gift card to cover the cost of the e-course, so you'll need use the gift card to then purchase the e-course and gain access as described above. 

Do you take commissions? // Absolutely! I can create custom sizes and color schemes based on your feedback. Please contact me at hello@juliepelaezstudios.com for a quote. It's also helpful if you can provide me with the titles of any of my existing artworks that you like so I can get an idea of the style/feeling you are going for. I have a blog post detailing the commission process you can read HERE.

How do you care for my originals? // It is recommended to not hang your original artwork in direct sunlight. For traditional framed originals, if light dust collects, simply dust the surface and/or frame with a dry feather duster or microfiber cloth. For plexiglass pieces, do NOT use a cleaning spray. 

What is your Refund Policy? // There are no refunds. However, if you receive an item that is damaged in the mail, please contact hello@juliepelaezstudios.com with photos and I will work with you as best I can to replace it.

I'm having trouble making a decision. Do you have any more details that can help? // If you would like more info or additional pictures, including close ups of an item, I am happy to provide in advance of purchasing. Just reach out to hello@juliepelaezstudios.com. I'm also happy to recommend artworks that are complimentary to each other.

Are the pillow covers machine washable? // Yes! Care Instructions as follows: Cover - Machine Wash Separately in Cold Water on Gentle Cycle with Mild Detergent. Do Not Bleach. Tumble Dry Low. Insert - Spot Clean / Dry Clean Only

Please keep in mind all monitors display colors slightly differently. Julie Pelaez Studios tries to represent items as accurately as possible. All artwork is copyright material of Julie Pelaez.